Refund request for any transaction purchases would need to be raised within
5 days of purchase received. Any request raised after the allowed timeframe would not be entertained. All refund request should be emailed to [email protected] and addressed to “Toucan Refund Officer”.
Types of refund request and relevant information required.
Please note that raising of a refund request would not automatically qualify for a refund or an exchange. We take each and every refund request seriously and a refund case investigation would be conducted by Toucan to ascertain if the request is qualified. If the request is unsuccessful, the Toucan user would still be billed for the transaction.
It is the responsibility of the User to notify Toucan immediately if fraudulent activities or transactions are suspected of being done through the User’s Toucan account. Toucan will, upon notification, suspend affected User(s) Toucan account(s). Fraudulent transaction purchases that occur before notification to Toucan would be the responsibility of the User and the User would still be billed for the transactions. All dispute request should be emailed to [email protected] and addressed to “Toucan Dispute Officer”.
For each dispute request, please provide the following information:
Dispute request for any fraudulent or wrong transaction purchases should be raised immediately upon detection and notification to Toucan. We take each and every dispute request very seriously and a case investigation would be conducted by Toucan. The final decision on a dispute request is Toucan’s sole discretion and the User would have to abide by it.